Operational Assistance

Lease and Exchange requests are applicable to Dash-8, CRJ, Challenger 300/350, Challenger 601/604/605, and Global Express landing gear programs (Bombardier, De Havilland, Mitsubishi Heavy Industries)
Prior to submitting your request, please download this form, on completion please send it to your regional CSC, 

• Toronto MRO:
  • Email: mro.repairgroup.tor.sls@safrangroup.com
  • Phone: +1 905 683 3100 ext:1851
  • After hours AOG support phone: +1 416 523 3217

For Retrofit requests, please send to below contact

• Toronto Retrofit division:
  • Email: retrofit.tor.sls@safrangroup.com

IMPORTANT Note: for exchange request, a Non-Incident Statement for the core unit must be provided.
Once all elements are received, Safran Landing Systems will get back to you with price and availability.

Access & Navigation notes, Landing Life

Safran Landing Systems provides the following notes as assistance to navigation of the login and home page functions of the Landing Life online services, please also see Portal Assistance, for guidance and to address questions to the web administration team.

User Account creation

Online user access to the Landing Life online services is available to existing customers of Safran Landing Systems.

• If you are a user associated to a company that is not currently in an active operational relationship with Safran Landing Systems please review the information on customer account application/enrolment available at the following <link>. Please note a customer compliance statement is also required, which is available from this <link>

As an existing customer of Safran Landing Systems, the team members associated are invited to register for access to the Landing life services at the following <link>, or by following the links provided on the <public page>.

On completion of registration, the last step will advise the current target lead times to complete review and configuration of your requested access, please note where registration is associated to chargeable functions the lead time commences as at completion of Commercial team follow up and agreement to proceed notified to the web administrator.

User login (including Initial login & no login within previous 90 days)

As a brief guide, the Login prompt you have selected from https://landingpad.safranmbd.com will direct you to the SAFRAN portal login, please enter your username and click <send>, this will forward you to the password entry screen and select <Log in> this will progress you to your Landing Life home page from where you will be able to access the services and functionality offered by the online solution of Safran Landing Systems.

If your activation email has expired, please progress to the password entry screen, select forgotten password, and follow the on screen instructions to complete activation of your user account.

URL to set as favourite

For setting as a favourite please use https://landingpad.safranmbd.com to ensure you are using the current secure login path to the Landing Life portal.

User logout

Please use the Logout functionality provided when you have finished using the Safran Landing Systems portal to ensure your user account is securely closed at the end of your online session.

Safran Landing Systems online Customer Support services use the following email addresses to contact the global customers.

These are purely professional email accounts, any content that is not realted to operational business relationships please report to your regional Safran Landing Systems CSC, you Customer Support Manager or use Portal Assistant feature to report to the Web Administrator for further investigation.

Valid Email addresses for white listing include

portal-admin@safrangroup.com

no-reply@safrangroup.com

techpubs.distribution.glo.sls@safrangroup.com

spares.webadmin@safrangroup.com

insight.sls@customer.safrangroup.com