Safran Landing Systems, CSC front office organization has 4 regionally located sites offering customer support services covering the full Safran Landing Systems product portfolio (Wheels, Brakes, System Equipment, and Landing Gear).

  • Regionally located sites
    • Toronto      covering the Americas
    • Gloucester/Velizy         covering Europe/Africa/Middle East
    • Singapore  covering Asia/Pacific
    • Beijing        covering China

The CSC organization is your main point of contact for operational assitance and can be contacted via the following email addresses and/or phone numbers:

For details of your local contacts click on Regional Contacts.

The CSC organization is your main point of contact for operational assitance, contact details for your country can be found within Regional Contacts.

 

When ordering the following parts please submit the completed template associated to each part, to your regional CSC, with the Purchase Order number for the parts.

  • Template for 55-1201020-00, please click <here>
  • Template for 55-1227006-01, please click <here>

The templates are in Microsoft word (docx) format.

Please complete the identified shaded areas, save to your local desktop and email to your regional CSC
Customer enrolment 
The Safran Landing Systems Customer Support ecommerce platform is for the enrolled customers and the registered users associated.
 
For organisations that are not currently enrolled as a customer of Safran Landing Systems and have a requirement for technical support or commercial transactions with Safran Landing Systems, please use the following documentation as the initial stage of customer enrolment. On completion of organisation enrolment, employees can then progress with registration to the ecommerce platform for unique individual user access profiles. 
 
Initial application steps for Customer enrolment
Stage 1 - Download the user set up form using the link provided <here>.
Stage 2 - Complete the user setup form (for any queries please contact your applicable regional Customer Support Centre office)
Stage 3 - Download and complete compliance form (as advised within section "Regulatory End User Statement") and submit with set up form (as described in stage 4 below)
Stage 4 - Submit the completed user setup form and compliance form, with applicable initial purchase order by email to your applicable Customer Support Centre office
 
Safran Landing Systems, CSC front office organization has 4 regionally located sites offering customer support services covering the full Safran Landing Systems product portfolio (Wheels, Brakes, System Equipment, and Landing Gear).

For details of your local Customer Support Centre please click on Regional Contacts.
Customer regulatory Yearly End User Statement
Safran Landing Systems supply of parts & services is regulated by EAR, OFAC & ITAR, for which the implementation of the requirements is detailed within the annual compliance statement. New customers are required to submit this document with their account application and existing customers prior to commencement of a new regulatory period (calendar year), resulting in uninterrupted order/shipment cycles.
 
Steps for Yearly End User Statement submission (For Existing customers only)
Stage 1 - Download the form using the link provided <here>. 
Stage 2 - Identify a representative in your company who has the authorisation to sign the Yearly End User Statement  
Stage 3 - Add the logo/stamp of your company, fill in and sign the Yearly End User Statement form
Stage 4 - Submit the completed form by email to compliance-statements.vel.sls@safrangroup.com
 
For new customers, please refer to the Customer account application section.
 
If you require assistance, please contact your local Customer Support Centre.
 

 

Original Equipment Division

 

- Certifications and aviation approvals

MRO Division

- Airworthiness approvals

To find tooling for your SAFRAN Landing Systems equipment, click on the applicable aircraft family below

Single Aisle (A318/319/320/321)

 

 

Click here for tooling equipment availability and quotation enquiries.

For Landing Gear RDAS: Submit  the On Wing RDAS Request Form [OWRRF] and appropriate Appendix (where applicable) from below to aogcsc.sls@safrangroup.com

Aircraft type Appendix/Damage description Revision
Single Aisle aircraft family(A318/319/320/321)
Nose Landing gear A06 - NLG Main Fitting/Barrel chafing v4
  A08 - NLG Sliding tube chrome damage v7
Main Landing gear A01 - MLG Main Fitting lower bore corrosion v17
  A07 - MLG shock absorber chrome damage v13
  A10 - MLG axle chrome-land damage v13
  A11 - MLG axle painted-land damage v8
  A12 - MLG Lower Bearing sub-assembly damage v7
  A13 - MLG Main Fitting Uplock Lugs corrosion v5
On-Wing Product Support Techniques (NDT)
Magnetic Particle Inspection (MPI) PSTNDT 627-2020 Issue 1
Fluorescent Penetrant Inspection (FPI) PSTNDT 626-2020 Issue 1
Acid Etch Inspection of High Strength Steel (HSS) PSTNDT 740-2021 Issue 1
Conductivity testing of Aluminium components PSTNDT 630-2023 Issue 1

 

For Landing Gear RDAS: Submit  the On Wing RDAS Request Form [OWRRF] and appropriate Appendix (where applicable) from below to aogcsc.sls@safrangroup.com

Aircraft type Appendix/Damage description Revision
Long Range aircraft family(A330/340)
Nose Landing gear A04 - NLG Main Fitting - Dowel hole corrosion v4
Main Landing gear A02 - MLG Axle - Chrome detachment v1
  A03 - MLG Axle - Corrosion/Damage v9
  A09 - MLG Sliding Piston - Chrome Damage v7
Center Landing gear (A340-500/-600 only) A05 - CLG Main Fitting - Corrosion at Top v3
On-Wing Product Support Techniques (NDT)
Magnetic Particle Inspection (MPI) PSTNDT 627-2020 Issue 1
Fluorescent Penetrant Inspection (FPI) PSTNDT 626-2020 Issue 1
Acid Etch Inspection of High Strength Steel (HSS) PSTNDT 740-2021 Issue 1
Conductivity testing of Aluminium components PSTNDT 630-2023 Issue 1

 

For Landing Gear RDAS: Submit  the On Wing RDAS Request Form [OWRRF] and appropriate Appendix (where applicable) from below to aogcsc.sls@safrangroup.com

Aircraft type Appendix/Damage description Revision
A350 aircraft (A350))
Main Landing gear A20 - MLG Hose Support Bracket Wear v2
On-Wing Product Support Techniques (NDT)
Magnetic Particle Inspection (MPI) PSTNDT 627-2020 Issue 1
Fluorescent Penetrant Inspection (FPI) PSTNDT 626-2020 Issue 1
Acid Etch Inspection of High Strength Steel (HSS) PSTNDT 740-2021 Issue 1
Conductivity testing of Aluminium components PSTNDT 630-2023 Issue 1

 

For Wheels & Brakes RDAS: Submit the RDAS Request Form to the appropriate regional Customer Support Center (CSC):

For your TBO Extensions requests, please complete the form below and send it to SLS Customer Support, on the Portal or through mail :

TBO Extension Request Form (ATR) :

Download here

TBO Extension Request Form (UK Commuter) :

Download here

Instruction repair form requests are applicable for A400M landing gears for damage outside of Maintenance Manual repair limits Submit the Safran Landing Systems Instruction Repair Form (v2) to:

Lease and Exchange requests are applicable to Dash-8, CRJ, Challenger 300/350, Challenger 601/604/605, and Global Express landing gear programs (Bombardier, De Havilland, Mitsubishi Heavy Industries)
Prior to submitting your request, please download this form, on completion please send it to your regional CSC, 

For Retrofit requests, please send to below contact

IMPORTANT Note: for exchange request, a Non-Incident Statement for the core unit must be provided.
Once all elements are received, Safran Landing Systems will get back to you with price and availability.

Safran Landing Systems Field Support Engineers are available to support on-wing interventions/activities on Landing Gear products. The Working Party Request Form shall be submitted to the appropriate regional Customer Support Centre (CSC) listed below:

Access & Navigation notes, Landing Life

Safran Landing Systems provides the following notes as assistance to navigation of the login and home page functions of the Landing Life online services, please also see Portal Assistance, for guidance and to address questions to the web administration team.

User Account creation

Online user access to the Landing Life online services is available to existing customers of Safran Landing Systems.

  • If you are a user associated to a company that is not currently in an active operational relationship with Safran Landing Systems please review the information on customer account application/enrolment available at the following <link>. Please note a customer compliance statement is also required, which is available from this <link>

As an existing customer of Safran Landing Systems, the team members associated are invited to register for access to the Landing life services at the following <link>, or by following the links provided on the <public page>.

On completion of registration, the last step will advise the current target lead times to complete review and configuration of your requested access, please note where registration is associated to chargeable functions the lead time commences as at completion of Commercial team follow up and agreement to proceed notified to the web administrator.

User login (including Initial login & no login within previous 90 days)

As a brief guide, the Login prompt you have selected from https://landingpad.safranmbd.com will direct you to the SAFRAN portal login, please enter your username and click <send>, this will forward you to the password entry screen and select <Log in> this will progress you to your Landing Life home page from where you will be able to access the services and functionality offered by the online solution of Safran Landing Systems.

If your activation email has expired, please progress to the password entry screen, select forgotten password, and follow the on screen instructions to complete activation of your user account.

URL to set as favourite

For setting as a favourite please use https://landingpad.safranmbd.com to ensure you are using the current secure login path to the Landing Life portal.

User logout

Please use the Logout functionality provided when you have finished using the Safran Landing Systems portal to ensure your user account is securely closed at the end of your online session.

Safran Landing Systems online Customer Support services use the following email addresses to contact the global customers.

Valid Email addresses for white listing include

  • portal-admin@safrangroup.com
  • no-reply@safrangroup.com
  • techpubs.distribution.glo.sls@safrangroup.com
  • spares.webadmin@safrangroup.com
  • insight.sls@customer.safrangroup.com
  • noreply.gd.glo.sls@safrangroup.com

These are purely professional email accounts, any content that is not related to operational business relationships please report to your regional Safran Landing Systems CSC, your Customer Support Manager or use Portal Assistance feature to report to the Web Administrator for further investigation.